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Crashing mp4
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mparker321
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Post: #1
Crashing mp4
Since the last update, every mp4 movie I have crashes if I move the slider to any further point in the video. It plays ok if I don't try to skip ahead.
03-27-2013, 07:54 AM
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ShuGrDaddy
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Post: #2
RE: Crashing mp4
We will take a look and let you know what we find out.

Thank you
03-27-2013, 07:44 PM
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gryphon
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RE: Crashing mp4
(03-27-2013, 07:54 AM)mparker321 Wrote:  Since the last update, every mp4 movie I have crashes if I move the slider to any further point in the video. It plays ok if I don't try to skip ahead.

Would you be able to provide a little more information as to how your mp4s are encoded (audio and video codec used)? Do you know what application was used to encode it?

Also, can you send your log file to support@shugrmedia.com after immediately after the crash occurs. The log file is located at C:\Users\<user>\AppData\Packages\<locate the folder with Movie Premier in the name>\LocalState\log.txt. I use Freemake Video Converter, Handbrake and Aura Video Converter and the converted videos seem to work fine on all of my machines.
03-27-2013, 10:49 PM
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mparker321
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Post: #4
RE: Crashing mp4
see attached.


Attached Files
.txt   log.txt (Size: 11.19 KB / Downloads: 2)
03-29-2013, 02:34 PM
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gryphon
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Post: #5
RE: Crashing mp4
Unfortunately it doesn't look like that log file had any additional information that would help. Have you tried other files besides mp4 videos?
04-02-2013, 06:32 AM
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mparker321
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Post: #6
RE: Crashing mp4
Yes. Most everything else works fine... It seems to just be the MP4s. They do play w/out issue on the native viewer.

Vid: H.264/MPEG-4 AVC
Audio: mp4a: MPEG-4 AAC LC

Container:
isom: MP4 Base Media v1 [IS0 14496-12:2003]
- avc1: MP4 Base w/ AVC ext [ISO 14496-12:2005]
Recommended Display Size: 1280 x 544


(04-02-2013, 06:32 AM)gryphon Wrote:  Unfortunately it doesn't look like that log file had any additional information that would help. Have you tried other files besides mp4 videos?
04-19-2013, 01:09 AM
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gryphon
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RE: Crashing mp4
Ok we're on it! We've been hard at work getting a new release ready for today. With the next version coming to a close, we can start shifting our focus a bit to see if we can get a broader amount of videos to play. It turns out it's pretty tough to do in this Windows 8 store app environment, but we're gonna try our hardest for you guys. Thanks for the extra codec info, it gives me something I can start trying to test with. I'll keep you posted with what I find.
04-20-2013, 03:51 AM
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mparker321
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RE: Crashing mp4
thanks for letting me know!

(04-20-2013, 03:51 AM)gryphon Wrote:  Ok we're on it! We've been hard at work getting a new release ready for today. With the next version coming to a close, we can start shifting our focus a bit to see if we can get a broader amount of videos to play. It turns out it's pretty tough to do in this Windows 8 store app environment, but we're gonna try our hardest for you guys. Thanks for the extra codec info, it gives me something I can start trying to test with. I'll keep you posted with what I find.
04-20-2013, 06:26 AM
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gryphon
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RE: Crashing mp4
One more question mparker, do you have the Windows Media Center pack installed on your PC? I just created an mp4 from one of my DVDs using AC3 audio with 5.1 surround sound and it worked perfectly on my server and laptop (both of which have the WMC pack). I'm going to try AAC audio next to see if that codec might be the issue. The WMC pack provides additional codecs for Windows 8, so I wonder if this is a factor. I haven't tested on a non-WMC machine yet though.
04-21-2013, 12:08 PM
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mparker321
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Post: #10
RE: Crashing mp4
Yeah -- don't have WMC. But, they do play fine in the native Windows Media Player

(04-21-2013, 12:08 PM)gryphon Wrote:  One more question mparker, do you have the Windows Media Center pack installed on your PC? I just created an mp4 from one of my DVDs using AC3 audio with 5.1 surround sound and it worked perfectly on my server and laptop (both of which have the WMC pack). I'm going to try AAC audio next to see if that codec might be the issue. The WMC pack provides additional codecs for Windows 8, so I wonder if this is a factor. I haven't tested on a non-WMC machine yet though.
04-22-2013, 06:30 AM
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